Drain4U is a trading name of Chat Genius AI Ltd, a company registered in England and Wales with company number 16936938 and registered office at 128 City Road, London, EC1V 2NX, United Kingdom.
For all data protection enquiries: [email protected].
We are the "controller" of personal data we collect through this website, our phone line and our email channels.
| Type | Examples |
|---|---|
| Identity data | First name, last name |
| Contact data | Phone number, email address, postcode and job address |
| Job data | Description of the drainage problem you've told us about, photos you choose to share |
| Technical data | IP address, browser type, device, time of visit (via analytics cookies) |
| Communications data | Records of calls, emails and SMS between you and us |
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry | Steps prior to entering a contract / legitimate interests |
| Sharing your enquiry with a partner Engineer | Consent (given when you submit a form) / legitimate interests |
| Following up on the quality of work | Legitimate interests |
| Sending occasional service-related updates | Legitimate interests |
| Complying with legal obligations | Legal obligation |
| Analytics and improving the website | Consent (cookie banner) |
4.1 The independent Engineer we refer your enquiry to. The Engineer becomes a separate data controller once they take on your job.
4.2 Our service providers: GoHighLevel (CRM and SMS), Google (Google Workspace and analytics), Cloudflare (DNS and security), our payment processor where relevant.
4.3 Our professional advisers (lawyers, accountants, insurers) where strictly necessary.
4.4 We do not sell your personal data. We do not pass it to marketing companies.
5.1 Active enquiry data: kept while we're handling your job and for 12 months after the last contact.
5.2 Job records: kept for 7 years to meet HMRC and statutory record-keeping requirements.
5.3 Marketing-consent data: kept until you withdraw consent.
Under UK GDPR you have the right to:
To exercise any of these rights: [email protected].
7.1 We use essential cookies that make the website work, plus analytics cookies (Google Analytics) and embedded widget cookies (chat) which we set only with your consent.
7.2 You can manage cookie preferences via the banner that appears on your first visit, or in your browser settings.
The Drain4U website is not directed at children. We do not knowingly collect data from anyone under 16.
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated by email where we have your address on file.
For any privacy question or to exercise your rights, contact [email protected].
If you are not satisfied with how we handle your data, you can contact the UK Information Commissioner's Office at ico.org.uk or 0303 123 1113.